Information We Collect

We may collect the following types of personal information when you book a trip or interact with us:

• Personal Identification Information: Name, email address, phone number, mailing address, and passport details.
• Booking and Payment Information: Payment details, billing address, and transaction history.
• Travel Preferences: Information about your preferences for activities, accommodation, dietary requirements, and health conditions related to your trip.
• Technical Information: IP address, browser type, and other details collected automatically when you visit our website.

How We Use Your Information

Ele Adventures uses your personal information for the following purposes:

• Booking and Trip Management: To process your bookings, arrange accommodations, and facilitate your safari experience.
• Customer Support: To provide you with customer support and respond to your inquiries.
• Payment Processing: To securely process payments and issue refunds, if necessary.
• Marketing and Promotions: With your consent, we may send you marketing materials, special offers, or updates about new services. You may opt out at any time.
• Improving Our Services: To analyse and enhance our website and offerings based on user interactions.

How We Share Your Information

Ele Adventures respects your privacy and only shares personal information under the following circumstances:

• Service Providers: We may share information with third-party providers (e.g., hotels, guides, transportation companies) to facilitate your trip.
• Legal Obligations: We may disclose personal information if required by law or to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

Security of Your Information

We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• The right to access and receive a copy of your data.
• The right to request corrections or updates.
• The right to request the deletion of your data, except where required by law.
• The right to object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us at [insert contact email/phone].

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyse web traffic. You can manage cookie preferences in your browser settings, though disabling cookies may affect site functionality.

Third-Party Links

Our website may contain links to third-party websites. Ele Adventures is not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Updates to this Policy

Ele Adventures may update this privacy policy periodically to reflect changes in our practices or legal requirements. We recommend checking this page for updates. Your continued use of our services after any changes to this policy constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us.